> For the complete documentation index, see [llms.txt](https://skyscrm.gitbook.io/skyscrm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://skyscrm.gitbook.io/skyscrm/ru-men-zhi-nan/sky-kuai-su-ru-men-tu-wen-jiao-cheng/she-zhi-wen-an-su-cai-ru-ku-gong-gong-ge-ren-wen-an.md).

# 设置文案（素材入库、公共/个人文案）

<mark style="color:red;">**1.素材入库**</mark>

在系统后台，点击 【运营管理 】 - 【 素材管理 】 ，选择素材类型，点击 + 添加分组，新建分组，然后选择新建的分组，点击 【新增】，选择需要添加素材的类型，然后按照提示输入即可。同时也支持批量上传素材，点击 【导入】 ，根据提示操作导入已有的素材。

<figure><img src="https://2909991450-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4qw7xAQO3dAyrR3zU0i1%2Fuploads%2FnyldbQwxESDuyigL7dna%2Fimage.png?alt=media&#x26;token=9ce8488e-31e3-4717-85f3-7f4ab3d4522b" alt=""><figcaption></figcaption></figure>

<mark style="color:red;">**2.创建公共话术**</mark>

点击 【 快捷回复 】 ，点击新建分组，选择创建的分组，点击 【新增话术】 ，设置模板名称，再从公共素材库中选择素材。

<figure><img src="https://2909991450-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4qw7xAQO3dAyrR3zU0i1%2Fuploads%2FjhNtd0uHA2ecPbqNJecQ%2Fimage.png?alt=media&#x26;token=b465e123-852c-4c8a-967b-580f09696662" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2909991450-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4qw7xAQO3dAyrR3zU0i1%2Fuploads%2F4i5Mg4hh6kQJn2sHMkyZ%2Fimage.png?alt=media&#x26;token=f71baa4e-fe95-41b0-a21e-7e5ac187dcd0" alt=""><figcaption></figcaption></figure>

<mark style="color:red;">**3.创建个人话术**</mark>

员工在桌面端，点击 【 个人快捷回复 】 设置，以WS为例，其他平台操作相同，点击 【 添加分组 】，输入备注，点击 + 号添加新模板，点击修改模板名称，然后选择需要添加的话术类型，按照提示输入。

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FcFfpVjgoy29M5tXQ8gTx%2F%E8%AE%BE%E7%BD%AE%E8%AF%9D%E6%9C%AF%E6%9C%80%E5%90%8E%E4%B8%80%E5%BC%A0.jpg?alt=media&amp;token=7fb9c48f-1592-49e5-84c7-0fe96fc35243" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://skyscrm.gitbook.io/skyscrm/ru-men-zhi-nan/sky-kuai-su-ru-men-tu-wen-jiao-cheng/she-zhi-wen-an-su-cai-ru-ku-gong-gong-ge-ren-wen-an.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.