> For the complete documentation index, see [llms.txt](https://skyscrm.gitbook.io/skyscrm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://skyscrm.gitbook.io/skyscrm/gong-neng-jie-shao/zhuo-mian-ke-hu-duan-yuan-gong-duan/hui-hua-pei-zhi/kuai-jie-hui-fu.md).

# 快捷回复

快捷回复分为个人和公共快捷回复，支持对快速发送已经编辑好的模板内容

在客户端编辑的消息属于个人快捷回复，在用户端编辑的消息属于公共快捷回复，打开会话右侧栏的快捷回复功能，可直接发送已经编辑好的回复模板;

个人快捷回复您需要在客户端手动设置，或者下载模板编辑后导入<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FiQR0D8Dg2CB3nFlrW7Ud%2F%E4%BC%9A%E8%AF%9D%E9%85%8D%E7%BD%AE%20%E5%BF%AB%E6%8D%B7%E5%9B%9E%E5%A4%8D01.jpg?alt=media&amp;token=67e3c81d-bf08-4d6a-ae42-65403705ee93" alt=""><figcaption></figcaption></figure>

您可以选择原文发送或翻译后发送，也可以先展示在输入框，按照您的翻译设置发送<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FEuh7ZjYxA0SExdRQObQR%2F%E4%BC%9A%E8%AF%9D%E9%85%8D%E7%BD%AE%20%E5%BF%AB%E6%8D%B7%E5%9B%9E%E5%A4%8D02.jpg?alt=media&amp;token=4357092b-e295-43e1-a850-43b392495d5e" alt=""><figcaption></figcaption></figure>

公共快捷回复需到用户端后台设置<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2F3v2Dbs73tmqitTDqesoP%2F%E4%BC%9A%E8%AF%9D%E9%85%8D%E7%BD%AE%20%E5%BF%AB%E6%8D%B7%E5%9B%9E%E5%A4%8D03.jpg?alt=media&amp;token=26f58c95-d30e-4399-811b-8b56e059eb17" alt=""><figcaption></figcaption></figure>

访问链接 <https://admin.skyscrm.com/#/reply>前往，您可以将话术文本存储在用户管理后台的素材库，然后在创建公共快捷回复时，直接引用素材库的话术素材即可<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FhYH9TU8IyRWfCKlHYuBX%2F%E4%BC%9A%E8%AF%9D%E9%85%8D%E7%BD%AE%20%E5%BF%AB%E6%8D%B7%E5%9B%9E%E5%A4%8D04.jpg?alt=media&amp;token=1f5c1c94-3f5e-490e-a3a7-d28cfc5b3afa" alt=""><figcaption></figcaption></figure>

您可以点击刷新按钮，同步快捷回复的内容<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FhDMKa4VfkfSE2jF6i6cU%2F%E4%BC%9A%E8%AF%9D%E9%85%8D%E7%BD%AE%20%E5%BF%AB%E6%8D%B7%E5%9B%9E%E5%A4%8D05.jpg?alt=media&amp;token=d7c6b2ca-8b81-41bb-a5b7-fa6b22690152" alt=""><figcaption></figcaption></figure>


---

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