> For the complete documentation index, see [llms.txt](https://skyscrm.gitbook.io/skyscrm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://skyscrm.gitbook.io/skyscrm/gong-neng-jie-shao/wang-ye-hou-tai-zhu-guan-duan/yun-ying-guan-li/su-cai-guan-li.md).

# 素材管理

SKY客户端快捷回复的基础数据，支持文本、图片、音频、视频和名片

支持添加分组，方便对不同类型的客户进行差异化定制回复；

添加的分组，支持编辑分组名称和删除分组；<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FPTxjeq4A5uzBrAHcRPci%2F%E8%BF%90%E8%90%A5%E7%AE%A1%E7%90%86%20%E7%B4%A0%E6%9D%90%E7%AE%A1%E7%90%8601.jpg?alt=media&amp;token=2f5f277a-253c-48f3-9df9-d94a0bb76fee" alt=""><figcaption></figcaption></figure>

\
文本、图片、音频、视频和名片，添加内容的操作一样，选择对应的类型添加即可；

图片支持格式：jpg, .jpeg, .gif, .png格式，单张大小不能超过1MB。

音频支持格式：支持.mp3,单个大小不能超过2.50MB。

视频支持格式：支持.mp4,单个大小不能超过10MB<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FqOnnliXsw3rHn23VE1uu%2F%E8%BF%90%E8%90%A5%E7%AE%A1%E7%90%86%20%E7%B4%A0%E6%9D%90%E7%AE%A1%E7%90%8602.jpg?alt=media&amp;token=1eed6b5a-866d-441f-878b-1c056242a067" alt=""><figcaption></figcaption></figure>

#### **如何导入素材？**

1.选择需要上传的素材类型

2.点击【导入素材】，先选择分组，可下载模版导入，选择文件格式导入<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FUcjbjqhf3IpOLboePFGn%2F%E8%BF%90%E8%90%A5%E7%AE%A1%E7%90%86%20%E7%B4%A0%E6%9D%90%E7%AE%A1%E7%90%8603.jpg?alt=media&amp;token=c47401a6-1430-49bc-9798-e14348d49372" alt=""><figcaption></figcaption></figure>

#### **如何导出/删除素材？如何移动分组？**

1.选择需要导出的素材类型

2.选择需要删除/移动素材的内容 ，再点击对应按钮<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FX8P4L0RFaq9jD7WeAfpW%2F%E8%BF%90%E8%90%A5%E7%AE%A1%E7%90%86%20%E7%B4%A0%E6%9D%90%E7%AE%A1%E7%90%8604.jpg?alt=media&amp;token=59675ca2-9e95-470b-a60b-218b9fd4de21" alt=""><figcaption></figcaption></figure>


---

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