> For the complete documentation index, see [llms.txt](https://skyscrm.gitbook.io/skyscrm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://skyscrm.gitbook.io/skyscrm/gong-neng-jie-shao/wang-ye-hou-tai-zhu-guan-duan/yun-ying-guan-li/guan-jian-ci-huan-ying-yu-hui-fu.md).

# 关键词/欢迎语回复

*<mark style="color:blue;">**主管和员工都可以设置 关键词 和 欢迎语 的自动回复**</mark>*

<mark style="color:red;">**1.主管设置欢迎语：新对话首次收到客户消息时自动回复**</mark>

登录到主管端，点击菜单栏 【运营管理】- 【欢迎语回复】 - 选择分组，点击【新增回复】，弹窗后输入标题等相关配置，从素材库中添加素材选择（<mark style="background-color:green;">一套模板最多设置5条 问候内容</mark>）。<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FDtwo8qMk2d49ZeqqZ877%2F%E6%AC%A2%E8%BF%8E%E8%AF%AD%E5%9B%9E%E5%A4%8D01.jpg?alt=media&amp;token=2270d26d-b818-4974-9ded-51f7edac1c4c" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FgtzY9gJRRktGQWklA9eJ%2F%E6%AC%A2%E8%BF%8E%E8%AF%AD%E5%9B%9E%E5%A4%8D02.jpg?alt=media&amp;token=ea737cdf-4012-4670-947b-63d137e9b852" alt=""><figcaption></figcaption></figure>

<mark style="color:red;">**2.主管设置关键词：检测客户发送句子中的关键词并做自动回复**</mark>

【运营管理】 - 【关键词回复】，选择指定分组，操作基本与【欢迎语回复】相同，模板设置时，需要输入触发关键词与触发模式，一个关键词最多设置5条回复内容<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FRGCUpUIUmgmPt8Gw8mHt%2F%E6%AC%A2%E8%BF%8E%E8%AF%AD%E5%9B%9E%E5%A4%8D03.jpg?alt=media&amp;token=3e04ae9c-d853-44d9-bd0c-4b0965b6c615" alt=""><figcaption></figcaption></figure>

<mark style="color:red;">**员工设置：**</mark>

1、登录SKY SCRM客户端，选择【关键词回复】或者【欢迎语回复】<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FicD5aWd4urkrhttTP4Ei%2F%E6%AC%A2%E8%BF%8E%E8%AF%AD%E5%9B%9E%E5%A4%8D04.jpg?alt=media&amp;token=61ac5adf-1af9-43c2-970a-c5234cfdae79" alt=""><figcaption></figcaption></figure>

2、选择社交平台和社交帐号，添加关键词和回复的内容<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FZRmQbeBI9A8iJy29vybV%2F%E6%AC%A2%E8%BF%8E%E8%AF%AD%E5%9B%9E%E5%A4%8D05.jpg?alt=media&amp;token=d5f8371b-c307-4734-a0aa-d74a5afd2cbd" alt=""><figcaption></figcaption></figure>

3、录入关键词和欢迎语回复的内容，并可以设置其他规则；录入的词条可以在列表中，根据【状态】关键字，由员工自定义启用或停用。<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FCrQ6DkIcNJAIaslwgll3%2F%E6%AC%A2%E8%BF%8E%E8%AF%AD%E5%9B%9E%E5%A4%8D06.jpg?alt=media&amp;token=b6587eab-c086-4af6-a1ca-eaf9cc4f84ed" alt=""><figcaption></figcaption></figure>

4、主管开启关键词/欢迎语回复时，员工可以预览主管设置的内容<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2Fohmpfa4NCurP3KxHoGxA%2F%E6%AC%A2%E8%BF%8E%E8%AF%AD%E5%9B%9E%E5%A4%8D07.jpg?alt=media&amp;token=6d1ed12a-9579-4fc8-adcd-c0dcf2f79725" alt=""><figcaption></figcaption></figure>

5、关键词回复的规则

<figure><img src="https://2909991450-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4qw7xAQO3dAyrR3zU0i1%2Fuploads%2F45oOFURO1PXV22LjYgHE%2Fimage.png?alt=media&#x26;token=62440198-828f-4c18-a3f8-4424c9b11980" alt=""><figcaption></figcaption></figure>

6、欢迎语回复的规则

<figure><img src="https://2909991450-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4qw7xAQO3dAyrR3zU0i1%2Fuploads%2FkZo0oAIhwOnYqXijhXzG%2Fimage.png?alt=media&#x26;token=0b4a38a8-3c3b-435f-8196-8235f4ff224f" alt=""><figcaption></figcaption></figure>


---

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