> For the complete documentation index, see [llms.txt](https://skyscrm.gitbook.io/skyscrm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://skyscrm.gitbook.io/skyscrm/gong-neng-jie-shao/wang-ye-hou-tai-zhu-guan-duan/nei-kong-guan-li/min-gan-ci-jian-kong.md).

# 敏感词监控

**敏感词：在管理后台，点击 【 内控管理 】 → 【 敏感词监控 】 → 点击 【 新增 】 ，按需设置后点击【 确定 】**

1.可监控所有开启敏感词开关的激活码下所有工单聊天室发送内容，触发敏感词后台即可记录\
2.当敏感词设置为禁止发送:发送消息涉及敏感词则无法发送，当敏感词设置为允许发送:发送消息涉及敏感词仅在后台做记录\
3.聊天室内直接发送内容与先翻译后发送内容都会触发敏感词<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FSux53p9rfqqE0CVhSuuh%2F%E5%86%85%E6%8E%A7%E7%AE%A1%E7%90%86%20%E6%95%8F%E6%84%9F%E8%AF%8D%E7%9B%91%E6%8E%A701.jpg?alt=media&amp;token=a67e379b-c4bd-491c-8266-2bdbf9eae86d" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2FmRLHo6fBangVG8uqdQj0%2F%E5%86%85%E6%8E%A7%E7%AE%A1%E7%90%86%20%E6%95%8F%E6%84%9F%E8%AF%8D%E7%9B%91%E6%8E%A702.jpg?alt=media&amp;token=ad32b4d9-6bc9-4d05-b0f3-b473d0bb93e3" alt=""><figcaption></figcaption></figure>

敏感行为监控：点击【敏感行为监控】→点击【设置】→根据行为类型设置规则<br>

<figure><img src="https://1542214689-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FPOnL61F18VIfWDW80sqs%2Fuploads%2Fu5KySxpLdXW7zR5yEAEN%2F%E5%86%85%E6%8E%A7%E7%AE%A1%E7%90%86%20%E6%95%8F%E6%84%9F%E8%AF%8D%E7%9B%91%E6%8E%A703.jpg?alt=media&amp;token=f714531b-fff7-490e-a8be-26929f9e5233" alt=""><figcaption></figcaption></figure>

**2.查看敏感行为监控**

管理后台 → 点击 【 内控管理 】 → 【 敏感行为监控 】

在桌面端触发敏感行为包括：删除消息、编辑消息、删除对话、消息归档、发送图片/视频/语音/链接/附件、地址钱包


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